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University Health & Well-Being
  • Crisis and Emergency Assistance
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  • Spartan Wellbeing Collective
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< Crisis and Emergency Assistance

< Health and Wellbeing Services

  • Accessibility and Accommodations
  • Basic Needs
  • Fitness and Nutrition
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  • Medical Care
  • Mental Health and Trauma Support

< Data & Resources

  • Overview
  • Annual Reports
  • State of Spartan Health
  • Forms and Policies
  • Faculty and Staff Resources
  • Outreach
spartan-statue-spring-flowers-mixed-media-three-column

Discover the State of Spartan Health

Learn More

< Spartan Wellbeing Collective

< News & Events

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  • Events
  • Campus Communications
  • Media Mentions

< About Us

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  • Contact Us
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University Health and Wellbeing > Health and Well-Being Services > Center For Survivors > Volunteer Opportunities >

Volunteer Frequently Asked Questions

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Volunteer Frequently Asked Questions

What does the 24-hour crisis hotline/chat volunteer role involve?

Hotline and Crisis Chat volunteers provide confidential crisis intervention, emotional support, information, resources, and referrals to individuals who contact the 24-hour crisis line or use the online chat service, which is available daily from 10 a.m. to 10 p.m.

What does in-person crisis advocacy include?

In-person crisis advocates may meet survivors at the Sexual Assault Healthcare Program or in MSU residence halls to offer support, accompaniment, information, referrals, and connection to follow-up care. Advocates may work alongside medical staff, social workers, and law enforcement when requested by the survivor.

Can I choose my volunteer role?

Yes. We currently have two types of volunteer roles: Crisis Hotline/Chat volunteers and in person-Crisis Advocates. Volunteers decide whether they want to complete the additional day of training to become an in-person Crisis Advocate. 

Will I receive training before volunteering?

Volunteers receive training and support to help them provide trauma-informed, survivor-centered crisis intervention, advocacy, and outreach services. Training helps volunteers build practical skills they can use in both professional and personal settings.

Do I need prior experience to volunteer?

Prior experience is not required for volunteer roles. Volunteers should be committed to learning, supporting survivors with care and respect, maintaining confidentiality, and participating fully in required training and supervision.

Do I have to be a student to volunteer?

No. Volunteers can be students, staff, faculty, alumni, or community members.

Do volunteers need to be 18 or older? 

Yes. Volunteers must be 18 or older.

I don't identify as a woman. Can I still be a volunteer advocate?

Yes. Men and non-binary folks are encouraged to join SACI. Sexual violence and relationship violence are pervasive social issues that affect everyone in the community, not only women.  To respond adequately, we need everyone to work together.   

Can I volunteer if I am a survivor?

Yes. Many volunteers in this field are survivors, and some people choose to volunteer as a meaningful way to give back and support others after their own healing process. Each training group often includes people who identify as survivors. Those who have been recently assaulted may find the training program re-traumatizing and are encouraged to apply later in their recovery process.

If you have received services from our program, we ask that at least one year has passed before applying to volunteer. Any questions or concerns should be discussed with the Volunteer Coordinator before training begins.

Why is volunteer training so comprehensive?

Because volunteers provide crisis support and community education on sensitive issues, training is designed to build the knowledge, skills, and reliability needed for this work. Training covers:

  • sexual and relationship violence dynamics
  • perpetrator behavior and safety considerations
  • cultural considerations and support for vulnerable populations
  • campus and community resources
  • law enforcement and medical response
  • supportive communication, crisis intervention, and safety planning

Training uses lecture, discussion, readings, exercises, videos, and role plays. Because the material can be difficult, facilitators work to create a supportive and respectful learning environment.

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